Plain Champagne Guest Farm – Privacy & Terms

Privacy & Personal Data

We respect your privacy. By using our website or booking with us, you consent to the collection and use of your information:

• What We Collect: Name, email, phone, ID/passport, payment info; IP, device, pages visited.
• How We Use It: Process bookings/payments, communicate check-in/out instructions and updates, comply with legal obligations, improve services.
• Sharing & Retention: Shared only with essential service providers or if required by law; retained for 5 years for tax and booking purposes.
• Security: We implement reasonable measures to protect your data.
• Your Rights: Request access, correction, deletion; unsubscribe from communications.
• Cookies: Used to enhance experience, analytics, and personalization.

Booking Terms & Conditions

• Acceptance: By booking via our website, you agree to these Terms.
• Booking & Payment: Full payment confirms the booking; accepted method: EFT.
• Deposit: 50% required to reserve booking.
  • Free cancellation: 100% deposit refund if canceled >1 week before check-in.
  • Cancellation 48 hours–1 week before check-in: 50% deposit refund.
  • Cancellation <48 hours before check-in: No deposit refund.
• Check-in & Check-out: Check-in after 2:00 PM, checkout before 10:00 AM. Self check-in with building staff. Late check-out requires prior approval and may incur fees.
• Minimum Booking Age: 18+
• Property Use & House Rules:
  • Maximum 12 guests.
  • Pets allowed.
  • Commercial photography allowed.
  • No smoking inside the property.
  • Minimum charge per night applies (equivalent to 4 guests).
  • House cleaner available upon request for additional fee.
  • Septic tanks in use: do not flush non-decomposable items.
  • Close all windows, curtains, and doors before leaving.
  • Treat the property with care and respect.
• Safety & Liability:
  • Guests use the property at their own risk.
  • Nearby water hazards: swimming pool on adjacent property, dam ~300m, river ~800m.
  • Children’s play area present: wooden jungle gym with slide, swings, raised platform.
  • No carbon monoxide or smoke alarms; exercise caution.
  • Animals present: chickens, guineafowl, small antelope. Dogs must be restrained outside fenced area.
  • Stairs exist to loft bedrooms; ground floor living areas accessible.
  • Guests responsible for any damage to property or its contents.
• Force Majeure: Plain Champagne Rentals shall not be liable for any failure or delay in providing accommodation or services due to circumstances beyond reasonable control, including natural disasters, fire, flood, civil unrest, government action, strikes, pandemics, or other events making performance impossible or unsafe. Guests may cancel in such cases and receive a refund minus any non-recoverable costs incurred.
• Compliance: Guests must follow local laws; hosts comply with registration, tax, and safety requirements.
• Electronic Communications: Booking constitutes consent to receive emails about bookings and promotions.
• Intellectual Property: Website content is owned by Plain Champagne; do not reproduce without permission.
• Changes & Governing Law: Terms may be updated anytime; governed by South African law.

Contact

Email: [email protected]
Phone: +27 72 423 5575
Address: Plain Champagne Guest Farm, Cathkin Park, Central Drakensberg, KwaZulu-Natal, 3310